Refund policy

Samples, Returns & Order Policy

We strongly encourage customers to purchase samples before committing to full-size products. Fragrance and body care are very personal, and sampling allows you to experience the scent, texture, and product compatibility before making a larger purchase.

To make this easier, we offer affordable samples of our perfumes, skin jellies, and skin butters so you can explore House Of BEJT with confidence.

Due to the nature of our products and our commitment to quality, safety, and hygiene, all sales are final. We do not accept returns or exchanges on opened or unopened products. Unauthorized returns will not be processed for store credit, refund, or exchange and will be respectfully discarded.

Once an order is confirmed, order modifications may be accommodated within 12 hours of purchase. After this window, we cannot guarantee that changes can be made before your order begins processing.

We also recommend conducting a patch test before using any body care or fragrance product fully, especially if you have sensitive skin or known sensitivities.

Please inspect your order within 48 hours of delivery. If an item arrives damaged during transit, contact us within that timeframe with photos of the damaged item and packaging. We will gladly assist with a replacement when applicable. Please do not ship damaged items back to us unless specifically instructed.

Thank you for understanding and respecting our policies. These guidelines allow us to maintain the integrity, safety, and quality of every House Of BEJT product.

Refunds: 

At House Of BEJT, all sales are final due to the nature of our fragrance and body care products. We do not offer refunds or exchanges simply because a customer does not like a scent, texture, or product after purchase.

Fragrance and body care are personal experiences, which is why we strongly encourage customers to purchase samples before committing to full-size products. Samples allow you to explore our perfumes, skin jellies, and skin butters before making a larger purchase.

Refunds are only issued in the following situations:

Incorrect Item Received

If you receive the wrong item, please contact us within 48 hours of delivery with photos of the item received and your packing slip or order details.

If the correct item is available, we will send the correct item to you. If the correct item is not in stock, a refund may be issued for the incorrect item.

You do not need to return the incorrect item back to us. For safety and quality reasons, we do not accept returns on fragrance or body care products, even if the item was sent in error. You may keep, gift, or discard the incorrect item at your discretion.

Damaged Item Received

If an item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. A replacement will be sent when applicable. If a replacement is not available, a refund may be issued for the damaged item. You do not need to return the damaged item back to us.

Shipping Guarantee Refunds
If your order qualifies for our shipping guarantee and we do not meet the stated processing timeframe, we may issue a refund for the shipping cost only. This does not apply to the product cost.

Refunds will not be issued for personal preference, scent preference, buyer’s remorse, or failure to sample before purchasing a full-size item.

Thank you for understanding and respecting our policies. These guidelines help us maintain the quality, safety, and integrity of every House Of BEJT product.